Just wanted to drop you a quick note to say the lads came out today and fitted the door, they have made a really good job of it, and they have both shown that they have a great eye for attention to detail.
The overall process of choosing, ordering and having the door installed has been exactly as you said it would be at every stage, this is not to be under estimated or under sold as it is a rare quality that is missing from many companies that we have dealt with over the last few months.
Dear All at Lockwood Windows. Thursday last week we were the target of burglars. Not a lot was taken from the property but quite a lot of damage was sustained to our recently fitted windows to the rear of the property, as they obviously struggled to break through the lock and frame, and ended up smashing the glass to gain entry.
Not knowing exactly what to do next, in the near panic of the situation and the time fast approaching 5 p.m. we rang Lockwood Windows for some advice! Raymond answered the phone and suggested that we get a reputable company to temporarily board up the window - then, "no" he said that he would come and do it himself, even though that was not part of their business. Raymond had an appointment to keep but duely arrived, kept his word and boarded up the window.
The following day as I arrived home from work, the phone rang - it was Raymond asking us if the fitters from Lockwood Windows could come and replace the broken section of the window complete with new glass. All of this in less than 24 hours! Over and above the call of duty shall we say! Best customer care and service! We couldn't ask for more!
We would like to take this opportunity to say a big thank you to ALL concerned at a brilliant company…. LOCKWOOD WINDOWS.
Thanks for all your help.
An excellent company who we highly recommend. We have had new windows, composite doors, bi-fold door and roofline work and are extremely pleased with the quality of the products and the installation. From the initial visit to the showroom to final installation the service and courtesy has been exemplary. Thank you.
I was very impressed with the company, and the full service they gave me.
We are absolutely thrilled with the final result. The windows look great and the fitters were extremely professional.
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