Dear All at Lockwood Windows. Thursday last week we were the target of burglars. Not a lot was taken from the property but quite a lot of damage was sustained to our recently fitted windows to the rear of the property, as they obviously struggled to break through the lock and frame, and ended up smashing the glass to gain entry.
Not knowing exactly what to do next, in the near panic of the situation and the time fast approaching 5 p.m. we rang Lockwood Windows for some advice! Raymond answered the phone and suggested that we get a reputable company to temporarily board up the window - then, "no" he said that he would come and do it himself, even though that was not part of their business. Raymond had an appointment to keep but duely arrived, kept his word and boarded up the window.
The following day as I arrived home from work, the phone rang - it was Raymond asking us if the fitters from Lockwood Windows could come and replace the broken section of the window complete with new glass. All of this in less than 24 hours! Over and above the call of duty shall we say! Best customer care and service! We couldn't ask for more!
We would like to take this opportunity to say a big thank you to ALL concerned at a brilliant company…. LOCKWOOD WINDOWS.
Thanks for all your help.
An excellent company who we highly recommend. We have had new windows, composite doors, bi-fold door and roofline work and are extremely pleased with the quality of the products and the installation. From the initial visit to the showroom to final installation the service and courtesy has been exemplary. Thank you.
I was very impressed with the company, and the full service they gave me.
Just had a composite door fitted and I love it. I highly recommend Composite Doors Yorkshire. The gentleman, I think he was called Raymond, who came to measure up and helped us in the showroom was great and really helpful. Mark and Matthew, the fitters, were so professional and clean.They did a great job of fitting them. So pleased and now draft free.
Excellent service, excellent fitters, they checked with us that we were happy with every window and door replaced. They replaced every window and patio doors, previously had white, now anthracite grey, looks fabulous . Highly recommend, could not fault. 5 stars.
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